OUR STORY
We live in the far south of New South Wales and are off the power grid. We began building our rammed earth, pole and straw-bale home at Dignams Creek in 2006. We wanted our home to be ecologically sound. Our heating options were solar power, bottled gas or wood.
With a constant supply of firewood falling down around us, a wood-burning heater was inevitable. But we were not happy with slow combustion heaters. They produce a lot of heat when going, and none the rest of the time. They send most of the heat up the chimney which is a waste and they are prone to creating pollution and deposits. So we spent a long time looking at other options.
While on holiday in Europe we were stranded in a mountain chalet during a blizzard. In the morning they lit a masonry heater. The fire lasted for about one hour. The masonry heater absorbed the warmth and then radiated it all day. We curled up against the heater reading books with damp clothes draped over it to dry. The heat was beautiful, not too hot. We had found what we wanted for our home. Then we researched it further and discovered that they weren’t available in Australia.
With all the experts being half a world away we toyed with trying to design and build our own. We looked at bringing someone out to Australia to build one for us. Then we discovered these kits and included one in our home. It was straightforward to build and we loved the end result.
Our heater met and even exceeded all our expectations – a single burn kept our home warm for 24 hours and we loved learning against it. Friends who visited were equally impressed.
We now knew that masonry heaters were the answer to the problems of the slow-combustion heaters that were getting wood-burning a bad name.
This led us to start Heavenly Heat. We now have highly satisfied customers in across Australia.
Privacy Policy
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services.
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To provide our Users with ongoing customer assistance and technical support.
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages.
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services.
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To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
If you do not want us to process your data anymore, please contact us at admin@heavenlyheat.com.au
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at admin@heavenlyheat.com.au